There’s a character from the popular sitcom South Park called Captain Hindsight. For those who’ve not seen it, Captain Hindsight is a super hero (of sorts) who shows up to the scene of a disaster while it’s taking place. He then “helps” the people in need by making a stirring speech about all the ways everyone should have acted to prevent the tragedy from happening in the first place. Afterwards he flies away while everyone cheers hysterically, despite the fact he didn’t actually help anyone.
The reason I love this skit is because of how accurately it portrays our society at large. The way we all love to have such strong opinions after the fact. The way we complain about how our government has failed us or how incompetent our colleagues were, before declaring how they should have done this, that or what-the-fuck ever. All without doing diddly-squat except have an opinion (says the man sitting behind a keyboard).
Of course talking about lessons we sorely need to learn isn’t a problem, but I do believe the way we seek to attribute blame is. The way we like to sit on our high horse of righteousness and declare how superior we are. How we go on the offensive instead of looking to assume any kind of collective responsibility for our current state of affairs.
I believe this kind of blame culture blinds us.
For one, those who are responsible become less inclined to own that responsibility, to put up their hand when they’ve made a mistake. They also play the blame game in an attempt to deflect any shame placed on them by others. It also blinds those who point the finger from understanding how they might have been complicit. Like blaming those who voted for such and such instead of acknowledging the role they had avoiding difficult conversations in the past, or how looking down on others has only strengthened respective positions and deepened the divide…
Anyway this got me thinking, maybe part of our problem is the way we think about hindsight. The idea that hindsight is always 20/20. That maybe it would be better for all us to consider the possibility our hindsight isn’t nearly as clear sighted as we think. To think that maybe hindsight is rarely 20/20.
With that in mind I want to tell you a little story.
Earlier this year while flying an approach my crew and I found ourselves in a spot of bother after a number of events left us high on final approach. As a result of then having to ‘capture the approach path from above,’ we ended up busting our stabilised approach criteria. To put it simply, we were too fast.
In our attempt to configure the aircraft and “get the job done,” however, we became distracted and missed the check height at which we should have gone around (abandoned the approach). Instead we continued to landing.
Now I should stress that the speed came back and we landed safely. We got everything done, just later than we should have. But that’s not the point. The right recourse was to go around and we didn’t. It was a honest mistake but, there’s no two ways about it, we fucked up. (And cue Captain Hindsight to tell us exactly what we should have done).
About a week later, back in Hong Kong, the rest of the crew and I were called into work to undergo an ‘operational learning review.’ The sole goal of which was to learn from a safety perspective, to understand what had happened and why. All in keeping with what is known as a “Just Culture.”
For those who’ve not heard of the term, “in a Just Culture both employees and company accept accountability for their actions and learning from events, and the intention is that no one will face punitive action for any unpremeditated or inadvertent error or mistake.”
Anyway one of the more valuable lessons came from comparing what we thought had happened to what had actually happened as demonstrated by the flight data. How all of us had a somewhat, shall we say, favourable recollection of events. But also how all of us had quite different recollections from each other. This is what really hit home for me. Our extraordinary propensity to misinterpret past events. It made me realise that hindsight is most definitely not 20/20.
But there was something else I took from this experience. Something for which I’m extremely grateful. That was the manner in which our company took responsibility for our mistakes. The way our Chief Pilot took responsibility by trying to understand exactly what had happened and why. The way our flight operations department took responsibility by trying to understand what holes might exist in our procedures. The way our training department took responsibility by trying to understand whether the way we’ve been trained needed changing. But also the way our Captain emailed the fleet office immediately after the flight and fessed up. It started with him assuming a position of complete responsibility. All of which encouraged me to do same.
When I look back I realise how easy it would have been for all of us to play the blame game. How easily I could have pointed at the finger at the Captain. Or how easily the company could have made scapegoats out of us. Instead learning in the interest of safety came first. Blame didn’t even enter into the equation. This is exactly what a Just Culture was designed to engineer – a sense of collective responsibility. I believe it works. I believe this is why Aviation has such an outstanding safety record.
I also believe it’s exactly this kind of culture we’d do well to implement more of in the real world. As the year draws to a close I’m hoping we might look back on 2020 as the year where we finally realised the need to come together. As the year we understood that when we take a position of collective responsibility, when all of us put our hands up and look at the ways in which we have failed – even if we weren’t the ones flying the aircraft – that we all stand to benefit. That it is only when we do, that we can say with any kind of certainty that hindsight is, in fact, 2020.
Thank you so much for reading everyone. I’m curious what you think. Is our certainty in retrospect granted or is it, perhaps, rather foolish? What about engineering a culture of collective responsibility? How might we do that? As always I welcome ALL thoughts and opinions. Wishing you all well, AP2 x
If you’d like to read some more of AP2’s nonsensical world views and exceptionally poor self-help advice be sure to check out his blog at: https://clear-air-turbulence.com